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General Questions
Online Solutions Questions
Specific Solution Questions
General Questions
:: How do I order
a number?
Ordering methods for your Telecom solution
will depend on which solution you would like
to use.
Online Services:
Our Online Services are easy to setup and manage
online. To order an online service simply click
on Online Services in the top menu, select your
chosen routing method and then follow the on-screen
instructions.
Premium Rate Services and Advanced
Applications:
To order Advanced Applications or Premium Rate
Services simply contact our Sales team on 0808
163 0000 or email telcosales@netkonect.net.
Online Services
Questions
:: How do I change
my PIN?
To change your pin please email us at support@nktelecom.co.uk
with your registered email address, non-geographic
phone number, your current PIN and your required
PIN.
Once we have received these details we will
change your PIN and email confirmation to you.
::
I can't remember my PIN
If you are having problems remembering your
Number Management PIN simply click
here.
:: How do I
setup my number?
Click on Number Management above and follow
the easy step-by-step instructions.
Specific Product - Q & A
:: Fax to Email
:: I can't view the fax that's been
emailed to me?
The faxes sent by our fax to email service
are sent in a TIFF or PDF format and are easily readable
on standard email packages. If you are using
webmail to read your faxes, you will need to
open them via Imaging for Windows (a standard
application provided with Windows).
Please note that viewing these faxes within
a graphics editing package such as Photoshop
or Paint Shop Pro may eliminate some of the
fax pages.
Click here for information on viewing TIFF files on a MAC.
Voice to Email
How do I change my personalised greeting?
Call the assigned voice-to-email telephone number which has been set up for you and as soon as you hear the recorded greeting, press the * key on your telephone key pad. You will then be prompted for your PIN followed by the option to record, preview and deploy a new greeting for your voice-to-email solution.
If you continue to experience problems, please
email support@nktelecom.co.uk |
